ON PREMISE PHONE SYSTEM & maintenance SUPPORT
We believe our hands-on support service is like no other and goes over and above what is covered under the standard service level agreements. Vir2ue will support your company throughout the life of your phone system solution with a broad choice of service maintenance plans tailored to your preferred level of incident resolution. Vir2ue support the systems that we procure and install but can also migrate existing maintenance contracts to improve current unsatisfactory service levels and where possible provide savings against existing suppliers.
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■ Fault ticket logging
■ Various Service Level Agreements from 8 x 5 to 24 x 7
■ Access to qualified certified technician
■ Telephone, email and web access for fault reporting
■ Mitel, AVAYA & CISCO software assurance
What people say
“We chose Vir2ue to support our corporate phone system and contact centre due to their excellent customer service and support, totally eclipsing the support, or lack thereof provided by BT. It’s great to have access to a team of people who are knowledgeable and focused on supporting our business."
“We embarked on a huge project to replace our trading platform, The installation went very smoothly and was overseen by first-class project management. In a time-critical project move, replacing two key systems in our business, we are happy to report the project was delivered on time, within budget and very smoothly & a great job.”
"Vir2ue came up with a solution that not only provided our customer with the correct amount of voice bandwidth but a cost-effective DRS that would be easy to implement. The change from suppliers went very smooth and happy to say the DRS has only been invoked once and worked perfectly."