"We have developed a modern, personable method to telecoms, providing a consultative approach to every project that we undertake"
MEET OUR TEAM
The success of our organisation is based on the dedication of all our staff.
Our aim is to ensure they love their job and are always happy and willing to go the extra mile.
Why Vir2ue are different?
Originally founded in November 2013 as Voice and Data Network Services (VDNS), as the name suggests like Ronseal, VDNS provided services as detailed on the tin, Voice and Data Networks. The service we provide to our customers is second to none - every staff member is measured against our customer service matrix and nothing else. Being passionate about customer service is a primary requirement when hiring new staff for the business.
In March 2020, VDNS changed our name to Vir2ue Communications to reflect our values of the business rather than the type of work carried out. The name change better reflects the core values of the shareholders, directors and staff, all pulling in the same direction to provide a first class customer experience, in an industry that typically has a poor reputation for customer service.
Customer Focused Vir2ue
At Vir2ue, the customer leads and we follow. However, as with all things in life, things change, circumstances change, as do people. At Vir2ue we understand the ebb and flow of the business world and in particular the telecommunication world and respond and react to our customer’s changing environment and technology needs. Vir2ue has seen the reduction of staffing levels in support roles in the big telecoms companies, with many organisations deploying support teams overseas.
At Vir2ue we have reversed that reduced support trend whilst recognising the home working and hybrid working methodology, mirroring a number of a our customers. Vir2ue’s quest to provide excellent customer service has been recognised with a couple of Greater London awards, which is testament to the hard work and effort by all the staff at Vir2ue to achieve our customer satisfaction goals.